1. Overview

At Essential Hoodie Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms outlined below.

2. Eligibility for Returns

You may request a return if:

  • The item received is damaged, defective, or incorrect
  • The item is unused, unwashed, and in its original condition with all tags and packaging intact
  • The return request is made within 7 days of receiving the product

Items that show signs of wear, washing, alteration, or damage caused by the customer will not be eligible for return.

3. Non-Returnable Items

The following items are non-returnable:

  • Items purchased on sale or clearance
  • Gift cards or promotional items
  • Items returned without original tags or packaging

4. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return at:

📧 support@essentialhoodiestore.com

Once your request is reviewed and approved, we will provide instructions on how to return the item.

Customers are responsible for return shipping costs unless the product received was damaged or incorrect.

5. Refund Policy

After receiving and inspecting the returned item, we will notify you regarding the status of your refund. If approved:

  • Refunds will be processed to the original payment method
  • Processing may take 7–10 business days, depending on your bank or payment provider
  • Original shipping charges are non-refundable unless the return is due to our error

6. Exchange Policy

If you receive a defective or incorrect item, we offer exchanges subject to stock availability. Please contact us within 7 days of delivery to request an exchange.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

8. Changes to This Policy

Essential Hoodie Store reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Changes will take effect immediately upon being posted on the website.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

📧 Email: support@essentialhoodiestore.com
🌐 Website: https://essentialshoodiestore.com.co/